Shipping policy

Thank you for shopping with Allora Prisme.

Processing Time
Orders are usually processed within 1–3 business days after payment confirmation. During high-demand periods, processing times may be slightly longer.

Shipping Time
Estimated delivery times:
- Germany: 2–5 business days
- Europe: 5–10 business days
- International: 7–15 business days

Please note that delivery times are estimates and may vary depending on the shipping carrier, customs, holidays, or local delays.

Shipping Costs
Shipping costs are calculated at checkout based on the destination and order size.

Order Tracking
Once your order has been shipped, you will receive a tracking number by email so you can follow your delivery status.

Customs & Import Taxes
International customers may be responsible for customs duties, taxes, or import fees required by their country. These charges are not included in our prices or shipping fees.

Incorrect Address
Please make sure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Damaged Packages
If your order arrives damaged or is lost during shipping, please contact us as soon as possible at:
info@alloraprisme.com

We will work with the shipping provider to find a solution.

Contact
If you have any questions about shipping, please contact:
info@alloraprisme.com